(470) 264-5660

Frequently Asked Questions

General Questions

Does Humphries Family Chem-Dry offer coupons, specials or promo codes for carpet cleaning?
Yes, we do occasionally offer coupons and special promotions. You can find our current coupons on the Coupons page. You should also follow us on Facebook, Google+ & Twitter to get the latest carpet cleaning coupons and be notified of promotions as soon as they are happening.
Is Humphries Family Chem-Dry a steam cleaning service?

No, Humphries Family Chem-Dry is not a steam cleaner. We use carbonation to lift up dirt and grime from your carpets so we do not need to use the gallons of water that typical steam cleaners use. Continue on to the next question below to see how Chem-Dry compares to steam cleaning.

Carpet Cleaning

How does Chem-Dry compare to steam cleaning?

Traditional steam cleaning often soaks carpets with an excessive amount of water filled with soaps and detergents. Carpets can stay wet for 1-2 days, which potentially creates a breeding ground mildew. Plus the soapy detergent left behind can attract dirt and cause your carpets to get dirty much faster.

On the other hand, Humphries Family Chem-Dry’s process is very different. We need only a fraction of the water that typical steam cleaners use and instead rely on millions of microscopic bubbles to explode dirt from deep in your carpet fibers. We can then quite easily extract the dirt and moisture from the carpet.

Take a look at a detailed comparison of Chem-Dry vs Steam Cleaning.

Why do I need protectant on my carpets?
Most new carpets come with a factory-applied protectant but this wears off over time. Reapplying a protectant on your carpets can help resist stains and soiling, so your carpets will stay cleaner longer. Another reason protectant is a smart investment is that it slows the aging and wearing process and can extend the life of your carpets.
How do you remove pet urine odor from carpets?

Pet odors can linger for months if not treated properly. As urine dries in the carpet and padding, what’s left are millions of concentrated urine crystals that become even more pungent. Many companies just mask this odor. Chem-Dry uses a patented system, P.U.R.T.® (Pet Urine Removal Treatment), to explode the urine crystals and break down the enzymes which gets rid of the pet urine odor* forever.

Will my carpets re-soil quickly after the cleaning is finished?

Not with Humphries Family Chem-Dry. Many carpet cleaners including steam cleaners use soaps and detergents in their process. These soaps leave behind soapy detergent that can attract dirt, leading to carpets re-soiling quickly after JUST being cleaned and often requires more frequent professional cleanings. At Humphries Family Chem-Dry, we use a carpet and upholstery cleaning solution that doesn’t contain any soaps, detergents or harsh chemicals, so it won’t leave any soapy detergent behind.

How long will it take for my carpet to dry completely?
Drying time depends on humidity levels, airflow to the room(s) cleaned, and the type of carpet. In general, turning on your air conditioning or fans will help accelerate dry times. After a professional cleaning, it typically takes 1-2 hours for the carpet to dry. Sometimes carpets can take longer to dry for various reasons.
How often should I have my carpets cleaned?

Our professional carpet cleaners suggest that homeowners clean their carpets every 3-6 months. If you have kids, pets or if someone in your home has asthmas or allergies, it’s advisable to do it even more frequently. Regular cleaning will not only improve your home’s appearance, but it will eliminate dust and non-living allergens*, improve your home’s indoor air quality and extend the life of your carpeting.

Should I vacuum before you arrive?
This is not necessary. Our professionally trained technicians will vacuum your carpets with our commercial, HEPA-filtered vacuum when they arrive as a standard part of our service.
What type of chemicals does Chem-Dry use?

Chem-Dry uses a cleaning product called The Natural® as our primary cleaner. The Natural®, doesn’t contain any soaps or phosphates and is gentle and hypoallergenic. By contrast, most steam cleaners use soaps, detergents and harsh chemicals in their process.

Why does Chem-Dry not use as much water to clean my carpets as steam cleaning does?

We use up to 80% less water than typical steam cleaning because we have a unique cleaner that relies on millions of microscopic carbonation bubbles to release dirt and grime from the fibers of your carpet and raise it to the surface where it can easily be suctioned away. This low water approach is healthier for your carpets and your home. Our process allows your carpets to dry in only 1-2 hours.

Can other carpet cleaning methods actually hurt my carpets?

Yes. Steam cleaning uses a process of dumping large amounts of soapy water into your carpets and then trying to suck it all back out. Because the heavy amount of water results in an extended drying time, usually 1-2 days, this method can actually cause carpets to grow mold and mildew beneath the surface.

What is considered a room?
Our room sizes are based on 150 sq ft. If any of your rooms are over 150 sq ft, there may be an additional area charge. Hallways and stairs are considered to be separate from a room.

Upholstery Cleaning

How long does it take for furniture to dry?
In most cases, the furniture dries within just a couple of hours, but in some cases it may take overnight to fully dry depending on the upholstery’s fabric and how deeply it was cleaned – i.e. heavily stained areas will take longer to dry.
Do you offer protectant or stain guard for upholstery?
Yes, after the upholstery cleaning, you can have the furniture stain guarded with Chem-Dry’s Protectant.
How does Chem-Dry clean upholstery?

We use our proprietary hot carbonating extraction cleaning method, featuring our core cleaner The Natural®. The carbonated cleaning bubbles release dirt, soil, non-living allergens* and spots from the upholstery fibers. Then, we use our extraction equipment to remove the cleaning solution, dirt, soil and contaminants from your furniture, leaving it with a deeper, healthier clean than other alternatives.

Why should I have my upholstered furniture professionally cleaned?

In homes that have carpet, up to 80% of the dust and dirt brought into the home can end up in your furniture and upholstered fabrics. Without professional cleaning, this dust and dirt will remain in your carpets and furniture and can become very unhealthy.

Tile & Grout Cleaning

Why should I have my tile, stone and grout cleaned?

Just like carpet, dirt builds up over time that dulls your tile or stone’s appearance and discolors your grout. A thorough, professional tile, stone & grout cleaning is the only way to remove the deep-down dirt, make this area of your home look nicer and ensure that all areas of your home are clean and healthy. Scrubbing tile & grout on your hands and knees isn’t a fun job – with our professional equipment we can save your back-ache and make your tile surfaces look better than ever.

How often should I clean my tile, stone and/or grout?

Many factors need to be considered when determining the frequency of cleaning. Foot traffic, children, pets, and routine floor maintenance will affect how often you need to have your tile, stone & grout cleaned. If stains and discoloration are present then your tile and grout is ready for a cleaning.

Why should I have my grout lines sealed?

Grout is a porous material that absorbs soil and spills, just like carpet. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. The type of sealant you choose will determine the degree of stain resistance that the grout will hold.

Area Rug Cleaning

Why should I have my area and oriental rugs cleaned?

Area and oriental rugs usually receive a lot of traffic. Just like carpets and upholstered furniture, area and oriental rugs act as air filters for the home, trapping dirt, non-living allergens* and dust. A thorough, professional oriental and area rug cleaning is the only way to remove the deep-down dirt, make this area of your home look nicer and ensure that all areas of your home stay clean and healthy.

How much does it cost to clean an area rug?
The cost of cleaning an area rug depends on the following factors: Whether you clean it yourself or have it professionally cleaned, the area in which you live, and availability of cleaning services, the size of the rug, and the extent of the dirt or damage

Serving:

We provide superior residential and commercial carpet & upholstery cleaning services in Cobb County, including: Marietta, Powder Springs, Smyrna, Country Lake, Fair Oaks, Austell, Mableton, Kennesaw, Acworth, & the surrounding areas.

Humphries Family Chem-Dry

Carpet, Upholstery, Rug, Wood Floor, & Tile Cleaning in Marietta

Call for A Free Estimate:
(470) 264-5660

Hours: Mon-Fri 7:00 am - 6:00 pm
Sat 7:00 am - 4:00 pm

*Based on results of studies conducted by independent laboratories of the Chem-Dry HCE (Hot Carbonating Extraction) and P.U.R.T. (Pet Urine Removal Treatment). Allergens tested were dog and cat dander and dust mite matter. Pet odor results based on testing with the most common odor sources found in dog and cat urine. Figures are an average across multiple tests.

**In independent laboratory studies, the Chem-Dry HCE cleaning process reduces surface non-living allergen matter from cats, dogs, and human dust mites when measured from pre clean to 24 hours post clean and airborne non-living allergen matter from cats and dogs when measured from pre clean to 24 hours post clean.